MasterClass Refund Policy 2026: How to Request a Refund?

If you’re not satisfied with your recent MasterClass subscription, you might be wondering, “Can I get a refund from MasterClass?”

The short answer is yes, under certain conditions.

This guide explains how to request a MasterClass refund by phone or email, as well as through third-party platforms, and covers the main refund eligibility requirements.

MasterClass Refund Policy – Quick Overview

Service Type	Refund Window	Details
MasterClass On Call	Within 7 days of purchase	You’ll receive a full refund if requested within this period, and your access to the service will end immediately after.
MasterClass Certificates	Within 30 days of purchase or before a Certificate is granted (whichever comes first)	If purchased via pre-enrollment, you can request a refund within 30 days after the service launch or before the Certificate is granted.
MasterClass Core Product	Within 30 days of purchase	You can get a full refund if you’re not satisfied within the first month.
Add-ons	Within 30 days of purchase	Eligible for a full refund if requested within this time frame.

Your money should get reflected in your original payment method within 5-10 working days, after applying for the refund and getting approval from MasterClass. 

What Is MasterClass Refund Policy?

MasterClass offers 30 days of money-back guarantee or refund from the purchase date to their new subscribers only.

MasterClass 30 days refund policy does not applies to renewal of your plan. The MasterClass refund policy applies to both for annual subscription and gift purchase.

Check out my in-depth MasterClass review for a detailed look at its courses, features, and overall value.

MasterClass Refund Eligibility | Can I Claim A Refund?

To qualify for a MasterClass refund, you must meet the following requirement:

1. Request the Refund Within 30 Days

You must request a cancellation and refund within 30 days of your purchase date. This time limit is important because MasterClass is not obligated to issue a refund for requests made after the 30-day period.

2. Make Sure You Make a Valid Purchase

If you purchase MasterClass from their official website, then it will be considered as a valid purchase for getting a refund.

Because third-party sites like:

1. Apple App Store
2. Google Play Store
3. Amazon
4. Roku

May have their own refund policy & terms, thus you must read their respective refund policies before buying.

3. Make Sure Not To Violate Their Usage Terms

MasterClass has its own terms and conditions that you need to follow if you want to remain eligible for a refund.

Here are a few things to keep in mind:

• Don’t download their workbooks or classes for offline viewing.
• Don’t complete an entire course within just a few weeks.

Avoiding these activities can help ensure you remain eligible for a 100% MasterClass refund within 30 days of your purchase.

That said, always check MasterClass’s current refund policy and terms before requesting a refund, as their rules may change.

Raise Refund Request On MasterClass

Follow these 4 easy steps to cancel your master class account and get your refund.

Step 1: Visit MasterClass.com from your device and log into your account.

Step 2: Navigate to the Help Center by clicking on the “Help” link on the MasterClass website.

Step 3: Fill in all relevant details, such as your account information, purchase date, and reason for the refund, and Click Submit.

Step 4: Once you submit your Request, you will receive an email confirming that MasterClass has received your refund request.

On approval the refund will be processed, and the amount will be credited back to the original payment method.

If you’re planning to subscribe again after getting your refund, you can also check whether a 40% off MasterClass discount code is available before making a new purchase.

If you find their website difficult to navigate, you can also get the refund by phone; here is how.

How To Get A MasterClass Refund By Phone?

You can request a MasterClass refund by phone in three simple steps.

Step 1: Visit your account’s Help Center to verify the customer service number. MasterClass customer service number: +1 (855) 981-8208.

Step 2: Call customer service and provide your account details, including the email address used for the purchase and the purchase date.

Step 3: Clearly explain why you’re requesting a refund and mention that your request falls within the 30-day refund period.

After submitting your request, ask for confirmation. If the refund is approved but doesn’t appear within the expected timeframe, contact customer support to follow up.

Note: Phone support is available only to customers in the US.

MasterClass Help Centre

You can also visit the Help Centre to search for any issue you are facing. They will help you out with all your technical and refund queries.

You can contact MasterClass customer service through any of these sources and get help with your MasterClass 30-day refund.

I hope you have raised your refund request by now by following the method above, but what if you have purchased a MasterClass subscription from a third party?

How To Get MasterClass Refund From Third-Party App?

You may get refund on MasterClass even if you buy it using 3rd party apps, you just need follow the respective 3rd party app refund policy.

1. Google Play Store

Google Play Store offers refunds for purchases made on the platform if you cancel within 48 hours of your purchase

• Go To play.google.com/store/account
• Select MasterClass purchase from “Order history.”
• Select “Request a refund” or “Report a problem”
• Fill the form stating that you would like to request a refund

But here’s a catch.

Once you request a refund on the Google Play Store, you may be asked to contact MasterClass. If so, there is a low chance that MasterClass will approve a refund from a third-party app. 

2. Apple App Store

Apple Store also provides refunds if requested within 48 hours of purchase. However, that is only in the case of accidental purchases and technical issues.

It is best if you check Apple refund policy eligibility criteria before you sign up. 

3. Amazon App Store and Roku

Amazon or Roku usually do not offer a money-back policy for purchases made on their websites. 

It is advisable to check the eligibility criteria before you sign up for MasterClass from any third-party sellers.

Otherwise, you can sign up from the official website itself and get a 30-day money-back guarantee.

How Long Does It Take To Get A MasterClass Refund?

If you are wondering how long it takes to refund the MasterClass subscription, here is the short answer: The platform promises to process your MasterClass refund in less than 5 business days.

In my case, MasterClass took 48 hours or two working days to approve and send my MasterClass refund.

It may take time, to process your request. If you meet the eligibility criteria, you can expect to get your payment refunded within 2-5 days.

Refunds are credited back to the original payment method used for the purchase. If you are facing any issues with the refund process, you can also contact customer support for assistance.

My Experience Of Getting a MasterClass Refund

I have personally used MasterClass for the last two years and have taken many courses online. However, I accidentally purchased the MasterClass all-access plan for dual access for gifting to a friend.

I immediately contacted customer support and requested a refund.

I received an approval email within 2 hours of sending the Request Form, and the subscription price was refunded to my account within 48 hours.

Conclusion – MasterClass Cancellation Policy

MasterClass has a fair refund policy. If you cancel the plan before its 30-day free trial ends, you can get a 100% refund for your purchase.

However, I would advise all new users not to buy MasterClass from any third-party platforms and to check the eligibility criteria before signing up for the MasterClass Refund Request Form.

If you face any problem, contact MasterClass customer service to get your refund.

I hope this helps.

FAQ On MasterClass Refund Policy