MasterClass Refund (2025)| How To Claim It?

If you’re not satisfied with your recent MasterClass subscription, you might be wondering, “Can I get a refund from MasterClass?”

The short answer is yes, under certain conditions.

We’ll explore how to claim MasterClass Refund via phone, email, or via third-party apps and what the eligibility of getting the refund.

MasterClass Refund Policy – Quick Overview

Service Type	Refund Window	Details
MasterClass On Call	Within 7 days of purchase	You’ll receive a full refund if requested within this period, and your access to the service will end immediately after.
MasterClass Certificates	Within 30 days of purchase or before a Certificate is granted (whichever comes first)	If purchased via pre-enrollment, you can request a refund within 30 days after the service launch or before the Certificate is granted.
MasterClass Core Product	Within 30 days of purchase	You can get a full refund if you’re not satisfied within the first month.
Add-ons	Within 30 days of purchase	Eligible for a full refund if requested within this time frame.

Your money should get reflected in your original payment method within 5-10 working days, after applying for the refund and getting approval from MasterClass. 

What Is MasterClass Refund Policy?

MasterClass offers 30 days of money-back guarantee or refund from the purchase date to their new subscribers only.

MasterClass 30 days refund policy does not applies to renewal of your plan. The MasterClass refund policy applies to both for annual subscription and gift purchase.

Check my in-depth MasterClass review to learn more about their offerings.

Look at the full eligibility crieteria for getting a refund from MasterClass next.

MasterClass Refund Eligibility | Can I Claim a Refund?

To be eligible for a MasterClass refund, you must meet the following criteria:

1. Meet The Strict Time Frame

You must request a cancellation within 30 days of the date of your purchase. To be eligible for the MasterClass refund,

This is important because MasterClass is under no obligation to offer a refund after 30 days.

2. Make Sure You Make a Valid Purchase

If you purchase MasterClass from their official website, then it will be considered as a valid purchase for getting a refund.

Because third-party sites like:

1. Apple App Store
2. Google Play Store
3. Amazon
4. Roku

May have their own refund policy & terms, thus you must read their respective refund policies before buying.

3. Make Sure Not To Violate Their Usage Terms

MasterClass has its own terms and conditions of use.

Let’s look at them one by one. If you do any of these, you may not be eligible for a refund from MasterClass:

1. Download their workbooks or classes for offline viewing.
2. Complete an entire course within a few weeks.

If you don’t do those couple of things, I’m sure you should get a MasterClass refund for 100% of your purchase amount within 30 days of your purchase.

Raise Refund Request On MasterClass

Follow these 4 easy steps to cancel your master class account and get your refund.

Step 1: Visit MasterClass.com from your device and log into your account.

Step 2: Navigate to the Help Center by clicking on the “Help” link on the MasterClass website. Or you can also use this MasterClass refund link to get your refund now.

Step 3: Fill in all relevant details, such as your account information, purchase date, and reason for the refund, and Click Submit.

Step 4: Once you submit your Request, you will receive an email confirming that MasterClass has received your refund request.

On approval the refund will be processed, and the amount will be credited back to the original payment method.

If you find their website difficult to navigate, you can also get the refund by phone; here is how.

How To Get a MasterClass Refund via Phone?

You can request a MasterClass refund via phone in easy steps.

Step 1: Locate the Customer Service Number

Visit your account’s Help Center to find the customer service number. Here is MasterClass’s customer service number: +1 (855) 981-8208. 

Step 2: Call Customer Service

Contact the customer service team and provide your account details, including the email address used to make the purchase and the date of the purchase.

Step 3: Explain the Reason for Your Request

Here, you will also have to explain clearly why you are requesting a refund. Make sure to mention that the Request falls within the 30-day refund period.

Once your request is processed, follow up to see if you have not received a confirmation or if the refund does not appear within the expected time.

However, MasterClass usually has a customer service team, and if your refund is approved, it will typically be processed in 2 days.

Note: I would like to mention that this service is only available to customers in the US.

MasterClass Help Centre

You can also visit the Help Centre to search for any issue you are facing. They will help you out with all your technical and refund queries.

You can contact MasterClass customer service through any of these sources and get help with your MasterClass 30-day refund.

I hope you have raised your refund request by now by following the method above, but what if you have purchased a MasterClass subscription from a third party?

How To Get MasterClass Refund From Third-Party App?

You may get refund on MasterClass even if you buy it using 3rd party apps, you just need follow the respective 3rd party app refund policy.

1. Google Play Store

Google Play Store offers refunds for purchases made on the platform if you cancel within 48 hours of your purchase

• Go To play.google.com/store/account
• Select MasterClass purchase from “Order history.”
• Select “Request a refund” or “Report a problem”
• Fill the form stating that you would like to request a refund

But here’s a catch.

Once you request a refund on the Google Play Store, you may be asked to contact MasterClass. If so, there is a low chance that MasterClass will approve a refund from a third-party app. 

2. Apple App Store

Apple Store also provides refunds if requested within 48 hours of purchase. However, that is only in the case of accidental purchases and technical issues.

It is best if you check Apple refund policy eligibility criteria before you sign up. 

3. Amazon App Store and Roku

Amazon or Roku usually do not offer a money-back policy for purchases made on their websites. 

It is advisable to check the eligibility criteria before you sign up for MasterClass from any third-party sellers.

Otherwise, you can sign up from the official website itself and get a 30-day money-back guarantee.

How Long Does It Take To Get a MasterClass Refund?

If you are wondering how long it takes to refund the MasterClass subscription, here is the short answer: The platform promises to process your MasterClass refund in less than 5 business days.

In my case, MasterClass took 48 hours or two working days to approve and send my MasterClass refund.

It may take time, to process your request. If you meet the eligibility criteria, you can expect to get your payment refunded within 2-5 days.

Refunds are credited back to the original payment method used for the purchase. If you are facing any issues with the refund process, you can also contact customer support for assistance.

When Should I Receive a Refund?

If you have signed up for a MasterClass plan, you will get unlimited access to all the courses on MasterClass.

This means you can sign up for MasterClass and get access to over 200 courses by celebrity experts for a whole year.

This gives you the option to try out any course on the platform, and if you do not enjoy it, you can switch to a new one instantly.

But I can understand that MasterClass may not be for everyone, and here are some reasons why you may want to refund MasterClass.

1. You Are Dissatisfied with the Service: If the courses you took did not meet your expectations or the content was lacking, a MasterClass refund could be a good option.
2. You Accidentally Purchased a Subscription: If you bought a MasterClass subscription by mistake and you do not want it, then you can request a refund on MasterClass.
3. If You Just Want to Try out the platform and are not sure if you want to commit to a plan.
4. You Experienced Technical Issues: If you have persistent technical problems accessing the courses and the customer support has not been responsive or of any help, then you can think of a refund.

My Experience of Getting a MasterClass Refund

I have personally used MasterClass for the last two years and have taken many courses online. However, I accidentally purchased the MasterClass all-access plan for dual access for gifting to a friend.

I immediately contacted customer support and requested a refund.

I received an approval email within 2 hours of sending the Request Form, and the subscription price was refunded to my account within 48 hours.

Conclusion – MasterClass Cancellation Policy

MasterClass has a fair refund policy. If you cancel the plan before its 30-day free trial ends, you can get a 100% refund for your purchase.

However, I would advise all new users not to buy MasterClass from any third-party platforms and to check the eligibility criteria before signing up for the MasterClass Refund Request Form.

If you face any problem, contact MasterClass customer service to get your refund.

I hope this helps.

FAQ On MasterClass Refund Policy